View Full Version : USAA Credit & Debit Cards..
I read a thread on another fora,,
Looks like some number of credit and debit accounts have been compromised. Several people had received new cards with cryptic verbiage about needing to change because of "compromises".
Another had received a new card, years before the current one expired??
I called and checked my accounts. My c-card was locked. I was told that on 02/10 someone did a "merchant chek" and for some reason that operator locked my account. They didn't cancel the account and were not in the process of issuing a new card..
I presume someone was fishing??
The kicker,, no one called to tell me??? :confused:
Anyway, those with USAA may want to verify status..
Team Sergeant
02-16-2009, 12:32
I read a thread on another fora,,
Looks like some number of credit and debit accounts have been compromised. Several people had received new cards with cryptic verbiage about needing to change because of "compromises".
Another had received a new card, years before the current one expired??
I called and checked my accounts. My c-card was locked. I was told that on 02/10 someone did a "merchant chek" and for some reason that operator locked my account. They didn't cancel the account and were not in the process of issuing a new card..
I presume someone was fishing??
The kicker,, no one called to tell me??? :confused:
Anyway, those with USAA may want to verify status..
Thanks for the heads up.;)
Team Sergeant
02-16-2009, 13:12
I use my USAA credit card as my "backup" credit card. Living in Arizona, the illegals here enjoy stealing credit card numbers and attempt to use them as soon as the card is usable.
can anyone form a recommendation from their personal experience?
I used USAA for everything, car, house, wind-storm(when they carried), boats, kids, savings, auto-loans, c-card, special stuff,, everything..
100% satisfied... For 40 years..
:D
Plutarch
02-16-2009, 15:22
I've been considering a USAA Card recently. Other than this incedent, can anyone form a recommendation from their personal experience? I've heard that their rates and customer service are great (for the most part).
USAA is an excellent company. My whole family is insured through them. My father has been a member for 50 years.
You can't beat an insurance company that sends you a check every year. :D
...can anyone form a recommendation from their personal experience?
I've been with USAA for 30 years--insurance, retirement banking, back-up MC for (for the boys when at college and, with their names on the account, allowing them to use it--with pre-arranged permission--to build credit), and roadside assistance. I have never had anything but superior service from them.
One time when there was 'unusual activity' on the MC account, they notified me immediately, we determined that the account had been compromised, we had the account terminated and they immediately reissued new cards under a new account. Cost me nothing.
I can say nothing but good things of my experiences with USAA and look forward to the annual refund of a % of my auto insurance premium due to 'good driver' habits (no accidents, no tickets, etc).
Richard's $.02 :munchin
Red Flag 1
02-16-2009, 15:36
I used USAA for everything, car, house, wind-storm(when they carried), boats, kids, savings, auto-loans, c-card, special stuff,, everything..
100% satisfied... For 40 years..
:D
Used everything as well with no problems. Joined them in 1969 as an Army 2Lt.
During my time in Europe, checks written on vaild USAA accounts were golden. Only other ones with the same status were Amer. Exp.
Rates are reasonable, coverage is solid, they covered my son's "manical" late teen years without question. That WAS expensive!
As for the "compromises", and new cards.......I've heard nothing.
RF 1
Just received an up-date.
150K plus accounts hit..
But no one has lost a dime..
Sweetbriar
02-16-2009, 17:13
I'm a happy USAA customer for 25 yrs. While not noted on their site, they do have a VISA card if you request it. (A must for overseas traveling.)
Dozer523
02-16-2009, 19:53
I used USAA for everything, car, house, wind-storm(when they carried), boats, kids, savings, auto-loans, c-card, special stuff,, everything..
100% satisfied... For 40 years..
:D USAA started of as the Bank of Fort Sam Houston and my Dad started with them back in 1952. It's a family thing. I have never heard a compalint except that "they changed theitr name."
USAA is not the only bank that seems to be having this problem as of late. I just recieved a new debit card from our local Credit Union stating my previous card had been involved in a compromise.
From what I understand, there are many banks that have had their account information compromised, due to a third party. Need to do a little more reserach on it. Luckily for me, after my SSN was stolen during that whole VA fiasco a few years ago, my husband and I got LifeLock (which I will be charging to the US Gov due to the class action lawsuit) and we have not had any problems with us, or our kids. They update fraud alerts with all three major companies every quarter.
Red Flag 1
02-17-2009, 11:23
USAA is not the only bank that seems to be having this problem as of late. I just recieved a new debit card from our local Credit Union stating my previous card had been involved in a compromise.
From what I understand, there are many banks that have had their account information compromised, due to a third party. Need to do a little more reserach on it. Luckily for me, after my SSN was stolen during that whole VA fiasco a few years ago, my husband and I got LifeLock (which I will be charging to the US Gov due to the class action lawsuit) and we have not had any problems with us, or our kids. They update fraud alerts with all three major companies every quarter.
Something to consider with USAA "compromises", is the direct association with military members. Where else could the compromised data be used? Is there further risk for our nation's security??
I really like the Life Lock idea afchic! Have heard about this a great deal on AM talk radio shows (EIB).
:munchin
RF 1
my SSN was stolen during that whole VA fiasco a few years ago, my husband and I got LifeLock (which I will be charging to the US Gov due to the class action lawsuit) .
I would sure like to hear the details about the "class action" and the bill-back for LifeLock??
Might want to start a new thread??
I will start a new thread after I do a little more research on the lawsuit.
But from what I have read so far, if you were one of the individuals that had your SSN compromised by the VA, and you paid out of pocket to ensure your identity was not stolen, then the VA is liable for some or all of the costs, up to a certain limit.
Here is what I have found so far:
VETERANS AGREE TO SETTLE LAWSUIT ABOUT THEFT OF COMPUTER EQUIPMENT REPORTED TO CONTAIN PERSONAL INFORMATION
WASHINGTON, DC --- Attorneys for a group of veterans filed papers today informing the Court that a settlement has been reached resolving their lawsuits for alleged violations of the Federal Privacy Act stemming from the May 3, 2006, theft of computer equipment reported to contain personal information.
The agreement filed with the United States District Court for the District of Columbia contains a proposed $20 million settlement with the United States Department of Veterans Affairs and certain Department employees in their official capacities. The settlement will fund payments for actual damages incurred by veterans, some spouses of veterans, and military personnel, as a result of the May 2006 theft. Remaining funds, if any, will be donated to veterans’ charities agreed to by the parties (the Fisher House Foundation, Inc. and The Intrepid Fallen Heroes Fund).
On May 3, 2006, computer equipment reportedly containing personal information of military veterans, some spouses of veterans, and military personnel, was stolen from the home of an employee of Veterans Affairs. The equipment reportedly contained such information as names, social security numbers, and dates of birth for up to 17.5 million individuals, as well as some disability ratings. The data did not include any health records or financial information.
The equipment was later recovered on June 28, 2006, by the Federal Bureau of Investigation, whose review of the equipment indicated that the data had not been accessed. The lawsuit alleges that the Defendants violated federal law by not properly securing the information. The Defendants deny that they did anything wrong and the settlement does not mean that any law was violated. The Class includes all veterans, spouses of veterans, and military personnel who had actual damages during the Recovery Period that were directly related to the theft of computer equipment which was reported to contain personal information from the home of a VA employee on May 3, 2006.
The Class also includes all representatives, heirs, administrators, executors, beneficiaries, agents, and assigns of such individuals. Actual damages include out-of-pocket expenses incurred as a direct result of the theft, including those that were: expended to protect or monitor personal or financial information; or the result of physical symptoms of severe emotional distress. Out-of-pocket expenses may include, for example, the purchase of credit monitoring to protect against identity theft.
Those affected by this settlement can send in a claim form to ask for a payment, or they can ask to be excluded from, or object to, the settlement and its terms.
Notices informing Class Members about their legal rights are scheduled to appear in consumer and military publications in the United States. A toll-free number will be established along with a settlement website where notices, a claim form, and the settlement agreement may be obtained.
The Court has appointed John Murdock and Jeffery Goldenberg, Murdock, Goldenberg, Schneider & Groh, LP of Cincinnati, Ohio; Douglas Rosinski and Donald Cockrill, Ogletree, Deakins, Nash, Smoak & Stewart, P.C. of Columbia, South Carolina; Marc Mezibov, The Law Offices of Marc Mezibov of Cincinnati, Ohio; Gary E. Mason, The Mason Law Firm, L.L.P. of Washington, District of Columbia; and Mark Smilow, Weiss & Lurie of New York, New York as Class Counsel to represent the Class.
Information on the forms and deadlines for exclusions or objections and to file a claim will be forthcoming.
alright4u
02-17-2009, 13:11
USAA is an excellent company. My whole family is insured through them. My father has been a member for 50 years.
You can't beat an insurance company that sends you a check every year. :D
Good point about the dividend check. The only insurance company with PC rates close to USAA was AIG. Look where AIG is now. .
Just a quick anecdote, last year my USAA Debit Card # was compromised and used through a website to purchase something. I was lucky that I checked my online statement the day the thief made the charge, I saw it, called up USAA and they fixed it. They canceled my card and issued me a new one. When I was on the phone with the USAA Rep, she stated that they were seeing alot of these and that I was the 5th person to have this problem that day. It turns out that the compromise didn't happen on USAA's end, it happened at rangerjoes.com Obviously, alot of military members have purchased something from there at one time or another and since alot of us use USAA, although it seemed like it was USAA that was hit, the hacker had really hit Ranger Joes. Have no idea if that is the case here, but its food for thought.
olhamada
02-18-2009, 15:48
I used USAA for everything, car, house, wind-storm(when they carried), boats, kids, savings, auto-loans, c-card, special stuff,, everything..
100% satisfied... For 40 years..
:D
Same here - for 20 years. Excellent. No complaints whatsoever. Can't say that about many other merchants.