Requiring some guidance regarding VA's Choice Program for Mental Health

[ironstoNe]

Hello Gentlemen,

I definitely would not be posting on here if I hadn't exhausted all of my options, but I am in need of guidance for a good friend of mine in regards to getting him set up with a psychologist / psychiatrist to treat him for his PTSD. I was finally able to get him to contact the VA's crisis line when he was having a "really bad day" and unfortunately it's been over 3 weeks and he has not been set up with a therapist. The VA Hospital near him has a walk-in clinic during the day and ER availability for him if he needs it, but in regards to setting him up with a therapist, I've hit a brick wall. The Choice Program was given his information over 2 weeks ago by the VA and they have yet to contact him about setting up a therapist and I'm beyond pissed. They told him 2 weeks ago they would contact him within 5 business days with a therapist scheduled for him, but he has received no phone calls. I've called them to speak with a supervisor to make them aware of this situation, but I have yet to "get a call back" from them. My friend currently lives in Denver, CO and has been out since 2015 on VA's insurance, and I'm considering writing the congressman there, but I just don't know what else I can do. Has anyone else dealt with this in the past and had any type of solution or does anyone know who I would be able to contact to get the ball rolling on this process? It just seems like no one cares and he's now at the hands of "their system" as to whenever he will be able to get help.
On a side note, when I called the Choice Program's phone number, they have an option that says "If you've submitted your information over 30 days ago and not received a call back press 1" which scares the shit out of me that there are many veterans in this category waiting for help. I just can't believe it's that hard to set up a therapist when they've "revamped" the system according to the VA.
Any help in this matter would be great and feel free to PM me regarding this.