Park Service Denies SF Soldier Employment Due to Hearing Loss

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My former senior Engineer is enrolled in Park Service training to become a Park Ranger. They just told him that due to his hearing loss, he cannot be a Park Ranger. He has minor hearing loss that is typical of any combat arms veteran, as in he has lower scores on the "Beep" test but has no functional loss of everyday hearing that in any way impairs him.

His audiologist does not concur, and was shocked by the news.

This strikes me as somewhat against Veterans hiring laws and other OPM practices.... does anyone have any insight into this? Any idea who specifically can help him with this?

I am going to talk to the CARE Coalition this morning, just wondering if anyone has any knowledge to share. Thanks.