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Wellco Rocks!
I am not paid by Wellco, I just wanted to pass on an experience that I recently had with them.
A few weeks ago I was walking and felt something rubbing in my boot. When I took a look at it I discovered that my Wellcos had rubbed through the liner in the boot and that was the source of my irritation.
I went to their website and sent an email to customer service asking if it was their boot or me that caused the wear (the boots were only 4 weeks old). I received a very nice email asking a few questions and stating that I need to return the boots so they can look at it.
Today I received an email letting me know that a new pair was en-route, no questions asked, my only cost was shipping and not having a spare pair of boots on-hand for two weeks. I was told that something caused my heel to rub the liner and that caused the wear; the new pair was a half size larger than what I ordered and that is supposed to fix the problem.
I cannot say enough good things about the folks at Wellco. If I need another pair of boots they will get my business.
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