Blackhawk warranty

[RichL025]

Anyone remember back in the day when Blackhawk used to offer a "forever" warranty on their products? I distinctly remember words along the lines of "as long as you don't use it for kindling, or get it caught up in a ship's propeller...".

Well, my 3-day assault pack is getting pretty worn out and I should get a new one before deploying. The last time I called Blackhawk (~10 years ago) they sent me a new one with no questions asked.

A phone call today though, and the customer service rep clearly emphasized that it means "manufacturing defects" only, not wear and tear...

Well, I suppose I can't really fault them for this. I bought my first Blackhawk (sorry I refuse to put their silly little exclamation mark there) pack in (I think) 1998, after a Squeal* I met in the 18D paramedic extension course told me about former team guys who started making their own gear for sale. The pack was damn well made back then, but the warranty was definitely part of the reason I spent my money on it.

Well, like I said, I guess it's not really reasonable for them to have sold me a pack for "a lifetime", and getting 7-8 years of good use out of one means it's pretty well made. I'm no longer a poor E-6 so I'll pony up the money for a new pack, and still probably support their company... but I guess I was a little dissapointed nonetheless...


Rich L

* Nothing but love for our web-footed bretheren....!!!