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Originally Posted by The Reaper
Nope, already had a computer wiz board member square me away.
I wonder if these companies realize that the money they save in outsourcing is being lost in customer dissatisfaction.
TR
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Some of them do. We have a contract with Dell for all our PC and server needs. They tried to pass us off to the India call center. That lasted until we invited them to a meeting with us and IBM for contract renewal negotiations.
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