[epeltzer]

Well, I have had "pro" accounts for years with many companies- Patagonia, Promotive, Columbia, Merril, Vibram... and many more - they have all been great.

In the past few weeks, I have been switching all my pro accounts over to the new stupid Army Enterprise Mail (a complete POS system, but that is another discussion). For the most part, switching my accounts over has been painless - a couple companies asked me to re-submit my supporting documents, etc, but all transferred my account with no issue.

Except North Face. NF has steadfastly refused to "renew" my account (My current account is active and in good standing)

I am currently an active duty SF officer in Afghanistan and have spent 11 of the past 13 years either in Group or in at one of our higher HQs (the other two years were at school at Leavenworth). I have been deployed 10 times (not much compared to many, but enough that I have pretty much gone to Iraq or AFG at least once a year, outside of school years, since 2001). I am currently deployed.

The reason NF won't renew my account? They say I can't prove I spend at least 50% of my time "in the field". I told them, I AM IN AFGHANISTAN! What more do you want me to tell you? Short of sending them a day-by-day schedule of my life, I have sent them loads of documents showing my deployment schedules and current deployment, but they insist it is not enough. I asked to talk to the lady's supervisor, and she refused to give me the information to contact her supervisor (and, she will only give me her first name, so the only information I have to go on is "Laci K." from her email signature). I wrote an email to North Face Customer service, but they have not written me back.

Seriously, if this is how North Face treats Soldiers (much less deployed Soldiers), they can shove it. There are too many companies out there that are just as good and still support military folks.