Quote:
Originally Posted by orion5
afchic,
I was in Discount Tire 3 weeks ago. Went to the counter to check in. There was a pretty large crowd, mostly men, standing around me, some within inches. The guy behind the counter loudly asked for my name, phone number and address so he could look it up in his computer. I was uncomfortable with the number of people close by so I grabbed a scrap of paper to write it down. The counter guy impatiently asked what I was doing. When I told him, he mocked me out loud. I walked out. Will not go back.
o5
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Send a letter to corporate in Scottsdale AZ. I used to work for Discount Tire both at corporate and in the shops, and they used to take customer service seriously. The guys at the counter are full time employees with benefits and rarely have to work on a car. Mouthing off isn't tolerated of tire techs, and definitely isn't tolerated of full timers.