Sir,
I'm not a brother [not SF and a female to boot], so forgive me if I shouldn't be responding, but I'd be more than happy to help them if you'd like. I work with these VA issues daily on behalf of our wounded warriors and have contact inside nearly every VA in the States to 'expedite' services. I'll send a PM with my cell and such if you'd like to pass it on to this retired soldier.
v/r,
Kassie