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Doug
They need to contact the VA Advocate in their local VA center.
Advocates are civilian volunteers that have the experience to fight the VA.
You can find them at MOPH, VFW's, Legion's, and other service orgs.
The best are usually the ones that have offices at the VA hospital.
Good luck..
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Go raibh tú leathuair ar Neamh sula mbeadh a fhios ag an diabhal go bhfuil tú marbh
"May you be a half hour in heaven before the devil knows you’re dead"
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