None of the shipping services are perfect. Early this month UPS destroyed (2) electric fire place inserts, during the summer they delivered a box that looked like it went through a war. Today someone emailed me about their item being demolished by USPS and I packed it really well. Fedex picked up and lost USPS labeled packages.
My biggest complaint with USPS has been their lax tracking of packages, this year however they have done extremely well in respect to tracking.
The insurance claims as stated can be a bit dicey, but I find that with all the carriers.
But if they start doing this I'll quit mailing...
http://www.nytimes.com/2010/12/18/op...tzky.html?_r=3