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Thanks Richard.
People would be a lot less frustrated with the federal government if all (we) federal employees were required to do the following:
1. Provide our name and employee ID number to citizen/taxpayers we are dealing with. NO hiding.
2. Provide our individual desk telephone number to people we are dealing with.
3. Return telephone calls to people who call us.
4. Telephone people who receive our written communications, to explain, answer their questions, and discuss avenues available should they disagree.
The American people are frustrated with the IRS. They are frustrated with the VA. They have issues with Immigration. They can't understand Civilian Personnel Offices.
It's like the federal government has gone to CIF at Ft Bragg and recruited the children from all those GS-negative 3s's I encountered there and populated all of the "public facing entities" in the federal government with folks who seem to get a kick out of having the power to say "no".
The representative (King) could have chosen his words more carefully, IMO the union is full of $**t.
v/r
phil
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