Quote:
Originally Posted by PRB
I like their prices but their service stinks...I called two days ago asking about my order and was told it hadn't shipped and they (the lady on the phone) didn't know why....she couldn't tell me if it was out of stock or whatever.
It would take 24 hours to check on and get back to me......in this day of computers etc. no one knows what's the status of your order?
BTW no one got back to me in 24 hours either.
I believe that they list items they do not have in stock and may not even know what they do have in stock.
Very slipshod.
I'll not buy there again.
|
I had the same experience, after I made multiple calls and left lots of messages I finally got to talk to a woman who had no idea what was going on, nor could she answer any questions. I finally flat out told her I had called Belleville and asked if they made the boot in question in the size in question and they told me they didn't. I then suggested they refund my money and/or substitute another boot (that cost exactly the same amount) but she had to call someone else because she couldn't make that seemingly simple thing happen.
At best this company is run by people without a clue, at worst they're outright criminals.