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Why not just bypass the hassle of software and drivers and use a multi card reader?
Not knowing your specific camera model, it is difficult to look up the specs for your specific camera. But I assume because it is a 10 mp camera that it records to some type of removable media.
A multi card reader is almost always USB based and does not require any software. Just plug your media cards into the appropriate slot on the reader. Your PC or Mac machine will see the memory card as another hard drive, and all of your pictures will be in .jpg format. Too easy and no software required.
Save that phone call to tech support at Kodak for something tuff.
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