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How do they define "dormant?" Were there no funds going in or out of the account? When you talk about online banking, do you mean that you were paying your bills electronically and had direct deposit, or that you logged on and checked the balance every now and then?
How long was the account dormant?
If you can provide the above info, I can do some asking around for you. One of the guys that I work with is married to a BoA branch manager.
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