[JCasp]

I'm going to agree with the posts that AA is not at fault here. Second, this is a NG Joe who more than likely doesn't have a Gov't CC, and his orders probably say nothing about excess baggage (mine never have, might be more common for the QPs). Either way, just get a receipt and put it on your travel voucher when you file it, or take it up with your command.

Had the person at the counter given him a free pass because he's in the service, cool good for them, but I don't think any soldier has the right to expect special treatment over other customers. That entitlement mentality bothers me when I see or hear it, because I interpret it as a shitbag attitude. I've had flights where I got moved into business because I was in the service (even first class on United from London to Detroit!) but I don't ask or expect it. Just strikes me as wrong.