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I have an experience that mirrors the Reapers but it was with a Nissan dealer not Ford. Bought my wife a brand new Quest that had to be taken back to Nissan 6 times in the first year for 6 different issues. The last of the six required towing and the dealers response was to call AAA instead of sending a flatbed to pick it up themselves. I will never consider a Nissan after the way the car performed and the total lack of empathy from the dealer, and even worse Nissan USA whom I wrote on at least two occasions to voice my displeasure.
The Honda dealership that I bought my last two cars from are great. Bright, clean showrooms and waiting areas, free high speed internet access, complimentary soft drinks and popcorn, and loaner cars for everything that will take more than 1 hour. I just bought a Subaru for the wife and they have bent over backwards to ensure it was a pleasant experience.
How hard is it to treat you customers right. I just don't get some of these car dealers.
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