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Gerber Multi Tools
Good points all. I completely understand how a bad experience can "foul the water" when it comes to consumer products.
I do know for a fact that the guys on the tool side of the house have been working hard over the past years to correct the problem that you noticed regarding the strength of the jaws and other implements.
Sorry for the fact that you got "blown off" by someone in customer service. That is not SOP and I would doubt if that person is still with the company. If you still have the tool, return it to the address noted earlier for a repair or replacement.
JF
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