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Just being polite and competent would go a long way.
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I totally agree. When authorities get tensed up, people tend to react similarly. A smile, calm words, easy going nature, etc. go a long way in making an experience pleasant. Hell, even handing a bottle of cool water after a pat down or a drink coupon for the bar would put a smile on someone's face, too.
The twelve arrested
have been released. People need to follow instructions and authorities took the right measures. I was on a domestic flight and a dude got up as soon as the plane landed and started to unload stuff from the overhead compartment. Flight attendents issued a stern warning and ran up to put him back in the seat.
The two dudes kicked off are being
compensated.
Don't know if alcohol could have been a factor in any weird behavior, they did booze up on their day trip. Another option for the pilots could have been to announce they were taking control and checking the guys out, a minor delay would occur. If everything checked out, they would be flying out with them (as I believe has occured on US flights at times). If people are running around paranoid with no authority figure taking charge soothing their fears (after all the proper SOPs have been followed) then remaining passengers with concerns need to get off. In both cases, either taking the passengers off, or leaving them on after a pat down (they didn't have any luggage), confidence in their [pilots and security] actions and measures need to be validated to calm the paranoia. Individuals are free to make their own choices of staying on or getting off at that point.
Speaking of misunderstandings, I really don't know what to say about
this one from Chicago.
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He later told officials he'd lied about the item because his mother was nearby and he didn't want her to hear that it was part of a penis pump, Scaduto said.
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