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I learned more from a Range Officer / Assistant in one of my classes than from the more 'famous' instructor. The Range Officer was an analytical sensing engine who could observe, process, and give specific feedback on what changes to make. Full duplex.
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I need to nitpick a little here. Are you sure you were interacting with the Range Officer, or was he an Assistant Instructor? A Range Officer's job is to run the range and ensure the overall safety and operation of the same, not to be interacting with students and providing instruction while the firing line is hot. The NRA would be very unhappy if it was as you described it.