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Need a little help please,

Placed and order for a through this company online that I had once before purchased some items through back in 2010 without any trouble. This time however the money was withdrawn from my account and it's been several weeks and I have yet to receive anything. Got back on the webpage and logged in and it's states that I never placed an order this year. Normally I wouldn't be to worried about all of this and would just contact Customer Service. Well that's where the problem is, all the numbers I can find for this company are disconnected or wrong numbers. Found an address in Cali but the number with that address is not correct. Was hoping someone may have a way for me to contact them. Any help would be greatly appreciated, and Thanks in advance.

Doc C

Last known address is 981 West Arrow Avenue, Suite 188, San Dimas, California 91773-2410. Last known telephone number is (626) 321-5927.

San Dimas = Vicinity Los Angeles.

The address shown is/was a small store in a strip mall.

The parent company is: Mars Equipment, Inc.

It filed for incorporation Feb 14, 2006 as is still shown as an active corporation.

The web site is a "GoDaddy" operation:

WHOIS search results for: MARSGEAR.COM
Registrant:
Mars Gear
981 w arrow hwy
san dimas, California 91773
United States

Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: MARSGEAR.COM
Created on: 08-Jan-06
Expires on: 08-Jan-12
Last Updated on: 03-Dec-10

Administrative Contact:
Gear, Mars info@marsgear.com
981 w arrow hwy
san dimas, California 91773
United States
6263215927

Technical Contact:
Gear, Mars info@marsgear.com
981 w arrow hwy
san dimas, California 91773
United States
6263215927

Domain servers in listed order:
NS3.VOLUSION.COM
NS4.VOLUSION.COM

The point of contact is Spencer Tien.

Spencer Tien has run a number of businesses, including

"Mars Equipment Company"

"Marscom"

"Condor Outdoor Products, Inc."

"American Wholesale and Distributing Company, Inc."

"U.S. Merchandising" and so on.

His last known business address is:

1866 Business Center Drive
Duarte, CA 91010-2901

Condor Outdoor Products has this web site:

http://www.condoroutdoor.com

(does the site look familar?) but advertises this address:

5268 Rivergrade Road
Irwindale, CA 91706
with telephone 1-800-552-2554

Based on his history (bankruptcy, eviction, nine judgments/liens) he sound like a small time scammer who opens businesses under a number of names then moves away. If you have a POC in the Los Angeles area it might be worth a face to face to try and get your money back, but based upon what I have seen he will not respond to telephone or email inquiries.

Strangely enough, they have a good rating on the BBB, however the one complaint against them sounds very much like yours:

http://www.la.bbb.org/business-revie...e-CA-100077760

Quote:

Originally Posted by Abrazadereas (Post 416138)

I got an answer at (626) 358-3270. A female receptionist. Source:

http://www.manta.com/g/mmjv2zd/spencer-tien

According to that site, Condor Outdoor Products has a revenue of 5-10 million a year, and 10-19 employees. I bet you could work that.

I almost placed an order with marsgear once, but they sketched me out... apparently with good reason.

CSB? Would you care to tell me where you started looking? I'd like to trace the way you went about it myself. Just curious. I didn't find his name at all.

Hmmmm... he could tell you, but then he'd have to... well, you know the rest. :D

Thanks everyone, strange enough within about 2hrs of posting on here someone from Marsgear e-mailed me stating the product was out of stock and I would be refunded within 72hrs. Appreciate your time & research.

Doc C

Quote:

Originally Posted by ZonieDiver (Post 416143)

Hmmmm... he could tell you, but then he'd have to... well, you know the rest. :D

You don't spit into the wind,you don't step on Supermans cape and you mess around with CSB ....... ;) :D

Big Teddy :munchin