Quote:
Originally Posted by Sapper124
I have used a Suunto MC-2G for about 2 years since graduating the course and it has served me well in both hemispheres. Somewhere between the heat of Iraq and the cold /altitude of Afghanistan it developed a large bubble that began interfering with the needle. I spoke with a Suunto rep and they had mentioned seeing some issues like that and it had to do with the company not "degassing" (im assuming this means removing any form of gas from the liquid in the bezel) the compasses fluid in the bezel. Regardless they were happy to assist me in getting it checked out and ultimately replaced.
It took me a couple hours of talking to different customer service representatives before I finally called one of their service representatives directly and got the word on how to have it replaced. In the US SouthEast there is one representative that handles the replacement of Liquid Compasses: Forestry Suppliers Inc. out of Jackson, MS. 800-647-5368. I spoke with a rep, got their address and sent my compass in and received a new one in about 2 week turn-around.
Hope this helps anyone else with Suunto Issues.
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Forestry Suppliers is a great company to work with, it may help to mention your military affiliation, they may turn it around faster (not sure if Sapper124 already did that). I've worked with them for a decade and they have always been quick to fix any issues.