Quote:
Originally Posted by BotachTactical
Hello, my name is Dan and I am a rep at Botach Tactical.
Some of you might have seen my posts on other forums. (M4carbine, thefiringline, etc)
Essentially, I have posted to specifically reach out to customers who have had problems with their orders in the past.
Since I began posting, the feedback has been solid, and a number of customers have renewed their faith in our company. All I ask is that you put me to the test, and the results will speak for themselves. Please email me at
dan@botachtactical.net
I will be happy to take your questions/concerns about old orders, unprocessed orders, item availability and pricing.
-Dan
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Dan I’m going to have to throw the BS flag on this one, but I’m not going to email you anymore as that has been completely fruitless thus far.
You want to address problem orders, fine let’s take mine and see if you can start by regaining my faith.
Why don't you start by explaining your 15 day return policy and while you're at it please explain how great your service is if someone happens to be TDY when they receive your defective merchandise, explain how understanding you guys are if someone doesn't get to take the site out of the box for a month, because after coming home from being TDY they had to immediately PCS,
I'm sure I'm the only one this has ever happened to so you guys will never see this situation again
I received an Eotech from Botach that was so far off I couldn't get it on the paper at 25 m. I was TDY in December when I received the site (2 weeks after I ordered it) I came home a couple of days before Christmas and then had to PCS in January. I didn't get a chance to test the site until after I PCSed. I explained all of this to you Dan, and your “managers” answer was well you can call Eotech it’s not our problem after 15 days.
I won't even get into the goat rope that was the pair of boots I tried to order from you (at the same time I ordered the Eotech) only to find out they don't exist, and 2 months after that nightmare you still have them listed on your site. Dan why don’t you call Belleville and ask them to send you a 310 in any size in Narrow, they’ll tell you they don’t exist, yet you still have them listed on your site why is that?
http://www.botachtactical.com/be310hotweta.html
Dan my last contact with you about the Eotech was last week, so please explain how your service has improved since then?
Dan the reality is your company doesn't even provide service as good as a 3rd world country, hell I ordered a Kukri from Nepal and they got the order right, it wasn’t defective and they got it to me from the other side of the world faster than you did from CA.
You want to regain people’s faith, fine change your policies and improve your service, but saying you’ve done so already is in no way remotely accurate and I don’t want anyone else, especially any of the members of this community, to get fleeced by your company. So please explain to me why I or anyone else should ever do business with your company again.
And just a heads up you might want to follow the rules and post an intro before responding to this post.