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My b-school summer internship was spent with the Ground Operations London Heathrow unit of British Airways, based on the edge of LHR. I worked on analyzing the flow and service of connections baggage between the four terminals, and also completed several projects for the Terminal Five planning team. I stayed up late last night, mesmerized by the news coverage as the memories trickled back. This was just eleven years ago, but today it’s hard to imagine the world as it existed then.
Bravo Zulu and thanks to those responsible for this operation.
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