MR2
04-11-2013, 07:47
The GOP and JC Penney (http://netrightdaily.com/2013/04/the-gop-and-jc-penney/?utm_source=WhatCounts+Publicaster+Edition&utm_medium=email&utm_campaign=Obama%27s+EPA+Nominee+McCarthy+Is+A+C ase+Of+Green+Government+Run+Amok&utm_content=Get+full+story+here.)
It was a staid brand catering to middle aged and older customers who had a strong loyalty, but that wasn’t enough.
Change was needed. A freshening up was called for. A decision was made to appeal to younger, more hip customers. Everyone with a brain agreed, it was brilliant.
The advertising was prepared. The strategy unveiled. JC Penney was going to end the discounting that their customer base was used to, and instead go to a new look and feel store featuring a series of unique boutiques.
Old style coupon clippers were out, and a bright, wide open new shopping experience was in.
A little more than a year later, the results are in.
JC Penney’s rebranding alienated its existing customers to such an extent that they no longer shop there. No need to worry about hipsters being turned off by Grandma cluttering the aisles. Grandma is at Kohl’s.
And with the new vibrant audience not exactly trekking down the mall from the Apple Store to fill the gap, JC Penney is now in crisis.
It was a staid brand catering to middle aged and older customers who had a strong loyalty, but that wasn’t enough.
Change was needed. A freshening up was called for. A decision was made to appeal to younger, more hip customers. Everyone with a brain agreed, it was brilliant.
The advertising was prepared. The strategy unveiled. JC Penney was going to end the discounting that their customer base was used to, and instead go to a new look and feel store featuring a series of unique boutiques.
Old style coupon clippers were out, and a bright, wide open new shopping experience was in.
A little more than a year later, the results are in.
JC Penney’s rebranding alienated its existing customers to such an extent that they no longer shop there. No need to worry about hipsters being turned off by Grandma cluttering the aisles. Grandma is at Kohl’s.
And with the new vibrant audience not exactly trekking down the mall from the Apple Store to fill the gap, JC Penney is now in crisis.