Intel_Airman
11-08-2008, 07:15
Just for your SA in case you are ordering gloves from them. In June my Oakley gloves finally had enough. After a big demo day, I came back and ordered 2 new pair, figuring that two pair would easily get me through the next 6 months.
I ordered the gloves and waited... and waited... after three weeks I sent an email, then waited. After waiting another week and purchasing a cheap pair to get me through in the meantime, I decided to call and find out what was happening. Well, I called both numbers on the website and they didn't work. I emailed them again, and to no surprise there was no reply.
Operationally we got busy and I forgot about my order. I hit R&R and my team moved again. Last week I was going through some gear and it dawned on me the gloves were still out there.
I tried to call again, and luckily the local number worked (the 1800 still did not). I spoke with a representative who told me that they were shipping that day. Coincidence? Probably not, since it had been about 6 months. I'm guessing someone had dropped the order, but when I asked them whether or not they tracked processed orders to make sure they shipped; they told me they were working on a system for that. :rolleyes:
I admit it, i'm an Oakley whore. I have a laptop bag, backpack, and a few different sets off eyewear. I like their products and ordering from oakley.com has never been a problem. I'm not sure to chalk up this experience to ordering from the box, if it was just a glitch at usstandardissue.com, or if they are having a hard time with glove orders. Just be aware that if you don't see your order in about 15 days something might be up. My buddy Paul placed an order at the same time for lenses and gloves. His lenses came within a week, but I don't know if his gloves ever did.
I ordered the gloves and waited... and waited... after three weeks I sent an email, then waited. After waiting another week and purchasing a cheap pair to get me through in the meantime, I decided to call and find out what was happening. Well, I called both numbers on the website and they didn't work. I emailed them again, and to no surprise there was no reply.
Operationally we got busy and I forgot about my order. I hit R&R and my team moved again. Last week I was going through some gear and it dawned on me the gloves were still out there.
I tried to call again, and luckily the local number worked (the 1800 still did not). I spoke with a representative who told me that they were shipping that day. Coincidence? Probably not, since it had been about 6 months. I'm guessing someone had dropped the order, but when I asked them whether or not they tracked processed orders to make sure they shipped; they told me they were working on a system for that. :rolleyes:
I admit it, i'm an Oakley whore. I have a laptop bag, backpack, and a few different sets off eyewear. I like their products and ordering from oakley.com has never been a problem. I'm not sure to chalk up this experience to ordering from the box, if it was just a glitch at usstandardissue.com, or if they are having a hard time with glove orders. Just be aware that if you don't see your order in about 15 days something might be up. My buddy Paul placed an order at the same time for lenses and gloves. His lenses came within a week, but I don't know if his gloves ever did.